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Birch Equipment Website Return Policy

If you are not fully satisfied with your purchase, you may return or exchange unused merchandise at any Birch Equipment store, or by mail with the original sale receipt, within 30 days of purchase.

Please note, defective or damaged merchandise can only be returned or exchanged if it’s unused and with authorization from Birch Equipment’s corporate office. Merchandise purchased at a store can only be returned to a store. Your return may be subject to a restocking fee of 15%. These fees will be deducted from your refund. Return shipping fees that you incur will not be reimbursed.

**  All fall protection items (safety harnesses, lanyards, etc.) must be unopened and returned in original packaging in order for us to accept the return. Refunds will not be given for opened and/or used fall protection items.

Credit Card Refunds

Once we receive you return in our warehouse, we'll credit your account within 14 business days and it will show on your next statement depending on the issuing bank and/or billing cycle. In the event there is no receipt showing a credit card was used or the credit card is not available, Birch will issue an in-store credit in the form of an in-store credit or Gift Certificate.

Contact Info

Store Locations

NOTE:
For your protection, we suggest sending your return via insured parcel post or other traceable method. Shipping fees are not refundable and return shipping charges must be paid by customer. We cannot accept C.O.D. packages. Please allow 3 weeks for us to process your return. Birch Equipment is not responsible for returns until they are received in our warehouse.

Two Easy Ways to Return

Please bring...

• The item to be returned.
• The original receipt or the original packing receipt.
• One form of personal identification and the credit card used for the original purchase.

• Box up the item with all original packing.
• Enclose a completed return form. (View and Print Return Form)